Data Deletion
You can have the data Ekipso holds about you deleted in the following ways.
1. Removing a connected account (TikTok, Instagram, Facebook, etc.)
- In Ekipso, open Settings › Connections (“Ayarlar › Bağlantılar”).
- Click Remove connection (“Bağlantıyı kaldır”) next to the account.
- The account's access tokens are deleted immediately and Ekipso can no longer act on that account.
You can also revoke access on the platform side:
- TikTok: in the TikTok app, go to Profile › Settings and privacy › Security and remove Ekipso from app permissions.
- Facebook / Instagram: on Facebook, go to Settings › Apps and websites and remove Ekipso.
- Google: remove access at myaccount.google.com/permissions.
2. Deleting your account and all your data
From the email address registered to your account, send an email with the subject “Ekipso data deletion request” to info@susoftech.com. Include your account email and the brand you want deleted.
- After we verify your identity, your account, brands, connected account tokens, uploaded content, plans, agent conversations and data pulled from platforms are deleted or anonymized within 30 days.
- Records with a legal retention obligation (e.g. invoices) are kept only for the legally required period.
- We confirm by email when deletion is complete.
3. Content on connected platforms
Posts you published to TikTok, Instagram or Facebook through Ekipso belong to your account on those platforms. You can delete them on the platform; deleting your Ekipso account does not remove them from the platforms.
Questions: info@susoftech.com · Details: Privacy Policy